Wednesday, October 27, 2004


U-Lock Debacle: Follow-up

I just received this email from Kryptonite concerning my ulock:

Dear Kryptonite Lock Exchange Participant,

Thank you for registering for the Kryptonite Lock Exchange Program,
and thank you for your patience as you've been waiting to hear more news.
We wanted to give you an update on our progress.

We have begun sending UPS call-tags to participants for their use in
returning their Kryptonite tubular cylinder locks,
and we are preparing to send their replacement locks to them.
This is being done on a first-registered, first-served basis.
If you've not yet received a call tag from us, you should be receiving one soon.

We apologize for any inconvenience this situation may have created.
Please know that we are working diligently to
complete the lock exchange as quickly as possible.

Team Kryptonite Customer Service

Sounds like Krypto is doing the right thing even though it's costing them millions. They have my full respect. Also, I think they cycling community as a whole commends Krypto for steeping up to the plate. Companies such as Masterlock have really lost my trust entirely. Check this thread on on Masterlock's mistreatment of customers following the fiasco: Master Lock Run Around

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